At Coalfire, we employ a process-driven quality management system (QMS) that ensures effective and repeatable project, staffing, and contract management activities based on Capability Maturity Model Integration (CMMI), Project Management Body of Knowledge, and ISO standards, as well as best practices. Coalfire offers an ISO 9001 certified QMS that drives end-to-end quality, from the services they offer to the internal and external processes they leverage to ensure customers get consistent, high-quality services and support.
Through an emphasis on efficiency and quality, we strive to improve your experience, refine project metrics, and deliver unparalleled results. We focus on a consistent approach to delivery and continually improve all Coalfire services through evaluation, internal audit, and internal corrective and preventive action. We do what we say, and we stand behind it.
By choosing a cybersecurity partner that weaves this approach into operational and strategic direction, you will work with experts who adhere to their own principles. You’ll also interact with a dedicated quality assurance team from service delivery through reviews, assessments, and audits. Our auditors are used to being audited themselves, so they “walk the talk.”
Using quality control activities performed by trained quality analysts or technical peers in the industry, our product development team improves service delivery plans that directly influence the training programs and support for Coalfire consultants. Put simply, Coalfire invests in its team.
None of this happens without client feedback. After your engagement, you will receive a survey, where you can directly influence the direction of our services and programs. And the quality management team is available to take your comments at: Feedback@Coalfire.com.